Last Updated: Thu, 13 Dec 2012 10:51
Ivan Gazidis was "upset and angry" following the Capital One Cup defeat to Bradford this week, which he described as "not good enough".
Gazidis met with fans' groups on Wednesday night following the quarter-final exit at Valley Parade on Tuesday which has heaped further pressure on manager Arsene Wenger.
"(Tuesday night) was simply not good enough and it made us all upset and angry," he said in quotes reported by several national newspapers.
"I would like to apologise to all of you (the supporters), especially the fans who travelled up there. It was unbelievable support as ever and you deserved better.
"That is something we will work hard to put right. We all work here and are desperate to deliver the success and trophies we all want. Look into the eyes of the staff here, look at the way they all talk. We will get this right."
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